![]() ![]() Regardless of the issue, the company promises to give accurate delivery times. If this is the case, it’s important to contact FedEx customer service as soon as possible. In some cases, FedEx will pick up your package, but don’t scan it. If your FedEx tracking information doesn’t update every 24 hours, you may have to contact customer service to have your package tracked. In some cases, customers have had mixed success with FedEx tracking customer service. In the worst-case scenario, they’ll even arrange for a driver to pick up your package. ![]() Contacting customer service will also give you an option of opening an investigation into lost items, or filing a claim for damages. They can help you ship your item, or direct you to other services. If you’re having trouble with your FedEx tracking information, you should contact customer service for help. You can call on this number for FedEx: 18 Contacting customer service If the issue is not a carrier’s fault, you should contact customer service and request a return. If the carrier has a busy schedule, they will return your package to the nearest delivery facility. In such an instance, you should try to contact customer service. However, if there is no problem, the package is returned to the nearest FedEx/UP delivery facility. The agent will manually check the status if there is a problem. You can call the customer service line of FedEx to track the status of your package. ![]()
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